You will receive a confirmation email when your order is placed. You will also receive an email including tracking information when the order is shipped. At anytime you can log in to your account using the “login” link at the top of our website to check the progress and status of your order.
We currently accept Visa, MasterCard, Discover, American Express and PayPal for payment. We can accept pre-paid credit cards, but you will need to contact your bank for the billing address that is attached to that specific card.
When entering shipping and billing address please be sure to have all information entered correctly and complete. If the cardholder’s bank doesn’t recognize the billing address the payment will not process. If you still have issues with credit/debit card payment contact your bank to confirm the billing address is correct and current. If you are still having issues after that, please contact us and we will do our best to assist you with your purchase.
We do our best to process your orders as quickly as possible. Most orders are processed the same day or next (excluding the weekends) and then depending on the shipping service selected your shipping lead times would start from that point. Please note that during peak order volumes, it may take us a little bit longer to get your order out, but rest assured we are working hard to get it out as quickly as possible.
Yes, we ship all international orders from our US distribution center. International shipping rates apply. Please contact us for a shipping quote. International customers will be responsible for taxes, duties and tariffs.
Majority of our products are produced on a limited edition basis. Once they are gone, we typically don’t remake them. So if there is a product you want, be sure to order it before it’s too late! If the item is out of stock on our website, please check with one of our retail partners using the “Retailers” link on our website.
We love to give back and help out where we can, but please be aware we get asked a lot for donations. Feel free to contact us and we if have any room left in our sponsorship/donation budget, we’ll do our best to help out. No guarantees though.