Below you will find answers to our most frequently asked questions. Should you have additional questions, shoot us an email – email@example.com.
Ordering & Payments
How do I check the status of my order or track a shipment?
You will receive a confirmation email when your order is placed. You will also receive an email including tracking information when the order is shipped. At anytime you can log in to your account using the “login” link at the top of our website to check the progress and status of your order.
How do I return or exchange an item?
Send an email to firstname.lastname@example.org and we will provide instructions and a form to fill out and include with your return and/or exchange.
How do I change or cancel my order?
Please contact our Sauce Hockey Customer Experience team to change/cancel an order.
What payment options are accepted?
We currently accept Visa, MasterCard, Discover, American Express, PayPal, Google Pay, and Apple Pay for payment. We can accept pre-paid credit cards, but you will need to contact your bank for the billing address that is attached to that specific card.
What currency is your site in?
We are a US based company, all prices are in US Dollars.
I received a “gateway error” message at checkout. Help me!?
When entering shipping and billing address please be sure to have all information entered correctly and complete. If the cardholder’s bank doesn’t recognize the billing address the payment will not process. If you still have issues with credit/debit card payment contact your bank to confirm the billing address is correct and current. If you are still having issues after that, please contact us and we will do our best to assist you with your purchase.
How do I use a promotion/coupon code?
At checkout there will be a box for you to enter an active promotional or discount code that will be applied to your order. Only 1 discount code is allowed per order.
How is sales tax calculated?
We charge all applicable sales taxes as regulated by state, provincial, and federal governing regulations.
How long will it take to receive my order?
We do our best to process your orders as quickly as possible. Most orders are processed the same day or next (excluding the weekends) and then depending on the shipping service selected your shipping lead times would start from that point. Please note that during peak order volumes, it may take us a little bit longer to get your order out, but rest assured we are working hard to get it out as quickly as possible.
Do you ship to Canada?
Yes, we can ship to Canada. We ship to Canada using USPS International Mail Services. International customers will be responsible for taxes, duties and tariffs.
Do you ship internationally?
Yes, we ship all international orders from our US distribution center. International shipping rates apply. Please contact us for a shipping quote. International customers will be responsible for taxes, duties and tariffs.
Do you ship to APO/FPO addresses?
Yes, we can ship to APO/FPO addresses with the US Postal Service.
Do you ship to P.O. boxes?
Yes, we can ship to PO boxes thru the US Postal Service.