FAQs

You can reach our Customer Experience Team by emailing us at info@saucehockey.com

You will receive a confirmation email when your order is placed. You will also receive an email including tracking information when the order is shipped. At anytime you can log in to your account using the “login” link at the top of our website to check the progress and status of your order.

There is a "Returns and Exchanges" link at the bottom of our site. This link will provide instructions and a form to fill out and include with your return and/or exchange.

Please contact our Sauce Hockey Customer Experience team to change/cancel an order.

We currently accept Visa, MasterCard, Discover, American Express, PayPal, Google Pay, and Apple Pay for payment. We can accept pre-paid credit cards, but you will need to contact your bank for the billing address that is attached to that specific card.

We are a US based company, all prices are in US Dollars.

When entering shipping and billing address please be sure to have all information entered correctly and complete. If the cardholder’s bank doesn’t recognize the billing address the payment will not process. If you still have issues with credit/debit card payment contact your bank to confirm the billing address is correct and current. If you are still having issues after that, please contact us and we will do our best to assist you with your purchase.

At checkout there will be a box for you to enter an active promotional or discount code that will be applied to your order. Only 1 discount code is allowed per order.

We charge all applicable sales taxes as regulated by state, provincial, and federal governing regulations.

We do our best to process your orders as quickly as possible. Most orders are processed the same day or next (excluding the weekends) and then depending on the shipping service selected your shipping lead times would start from that point. Please note that during peak order volumes, it may take us a little bit longer to get your order out, but rest assured we are working hard to get it out as quickly as possible.

Yes, we can ship to Canada. We ship to Canada using USPS International Mail Services. International customers will be responsible for taxes, duties and tariffs.

Yes, we ship all international orders from our US distribution center. International shipping rates apply. Please contact us for a shipping quote. International customers will be responsible for taxes, duties and tariffs.

Yes, we can ship to APO/FPO addresses with the US Postal Service.

Yes, we can ship to PO boxes thru the US Postal Service.