FAQ


CONTACT

How do I contact customer service?
You can reach our customer experience team by emailing us at info@saucehockey.com.

ORDERING AND PAYMENTS

How do I check the status of my order or track a shipment?
You will receive a confirmation email when your order is placed.  You will also receive an email including tracking information when the order is shipped.  At anytime you can log in to your account using the “login” link at the top of our website to check the progress and status of your order.

How do I return or exchange an item?
There is a “returns and exchanges” link at the bottom of our site.  This link will provide instructions and a form to fill out and include with your return and/or exchange.

How do I change or cancel my order?
Please contact our Sauce Hockey Customer Experience team to change/cancel an order. 

What payment options are accepted?
We currently accept Visa, MasterCard, Discover, American Express and PayPal for payment.  We can accept pre-paid credit cards, but you will need to contact your bank for the billing address that is attached to that specific card.

What currency is your site in?
We are a US based company, all prices are in US Dollars.

I received a “gateway error” message at checkout. Help me!?
When entering shipping and billing address please be sure to have all information entered correctly and complete.  If the cardholder’s bank doesn’t recognize the billing address the payment will not process.  If you still have issues with credit/debit card payment contact your bank to confirm the billing address is correct and current.  If you are still having issues after that, please contact us and we will do our best to assist you with your purchase.

How do I use a promotion/coupon code?
At checkout there will be a box for you to enter an active promotional or discount code that will be applied to your order.  Only 1 discount code is allowed per order.

How is sales tax calculated?
We charge all applicable sales taxes as regulated by state, provincial, and federal governing regulations.


SHIPPING

How long will it take to receive my order?
We do our best to process your orders as quickly as possible.  Most orders are processed the same day or next (excluding the weekends) and then depending on the shipping service selected your shipping lead times would start from that point.  Please note that during peak order volumes, it may take us a little bit longer to get your order out, but rest assured we are working hard to get it out as quickly as possible.

Do you ship to Canada?
Yes, we can ship to Canada. We ship to Canada using USPS International Mail Services.

Do you ship internationally?
Yes, we ship all international orders from our US distribution center.  International shipping rates apply.  Please contact us for a shipping quote.

Do you ship to APO/FPO addresses?
Yes, we can ship to APO/FPO addresses with the US Postal Service.

Do you ship to P.O. boxes?
Yes, we can ship to PO boxes thru the US Postal Service.

OTHER

Where can I find a Sauce retail store?
Please use our “Retailers” link to locate an official Sauce Hockey retailer near you: http://store.saucehockey.com/apps/store-locator

Why can’t I find the item(s) I want online?
Majority of our products are produced on a limited edition basis. Once they are gone, we typically don’t remake them.  So if there is a product you want, be sure to order it before it’s too late!  If the item is out of stock on our website, please check with one of our retail partners using the “Retailers” link on our website.

Will you donate some items or sponsor me and/or my team?
We love to give back and help out where we can, but please be aware we get asked a lot for donations.  Feel free to contact us and we if have any room left in our sponsorship/donation budget, we’ll do our best to help out.  No guarantees though.